TERMS & CONDITIONS
THE LOYALTY PROGRAM “TAM SON ELITE CLUB”
Effective date: 15 November 2022
1. INTRODUCTION
1.1. The loyalty program “Tam Son Elite Club” (“Program”) is operated by Tam Son International Joint Stock Company (hereinafter referred to as “Tam Son”) with the purpose of showing gratitude and giving members exclusive privileges from Tam Son, Openasia Group (Openasia Joint Stock Company and its subsidiaries and affiliates), as well as Tam Son’s strategic partners.
1.2. As members of Tam Son Elite Club, Customers commit to read, understand and agree to be bound by the Terms & Conditions of the loyalty program, the terms of Privacy Policy and the Terms & Conditions of Tam Son’s website.
1.3. Tam Son reserves the right to adjust the Terms and Conditions of the Program from time to time. The amendments take an immediate effect and will be informed on the website www.tamsonvn.com. It is suggested that Customers regularly check the Terms and Conditions for the latest updates. That Customers are still members after the Terms and Conditions are updated constitutes acceptance to be bound by the amended Terms and Conditions.
2. CONDITIONS FOR PARTICIPATION
2.1. Membership in the Program is available to any individual of adult age group who:
a) provides valid and accurate personal information, including Name, Gender, Nationality, Date of Birth, Phone number, Email and Address;
b) makes a purchase at stores or e-commerce websites of Tam Son’s officially distributed brands. Any purchases made via e-commerce sites managed by third parties, including but not limited to Shopee, Lazada, Tiki, etc. is considered ineligible.
2.2. Customers agree and commit not to impersonate any other individuals or entities or supply false or misleading information about the Customers’ relationship with other individuals or entities.
2.3. Tam Son’s business partners, suppliers, and employees as well as Openasia Group are ineligible for the membership and will not be entitled to member benefits.
3. MEMBERSHIP TIER
Tam Son Elite Club has 5 tiers including Member, Silver, Gold, Diamond and Elite. As outlined in clause 3.2, the membership tier is determined based on the total spend of qualified Customers within a 365-day membership period. The first period starts from the date Customers join the Program and the subsequent periods start after the end date of the previous periods.
3.1. UPGRADING & MAINTAINING CONDITION
3.1.1. As outlined in clause 2.1, any Customer who is eligible and agrees to join the Program becomes a member with the membership tier assessed as below:
| Member | Silver | Gold | Diamond | Elite | |
|---|---|---|---|---|---|
| Upgrading condition | Not applied | 120 million VND | 350 million VND | 2 billion VND | 12 billion VND |
| Maintaining condition | Not applied | 85 million VND | 250 million VND | 1.5 billion VND | 8.5 billion VND |
3.1.2. Upgrading condition: Whenever the Customers’ spend within 365 days reaches a new threshold, the membership tier will automatically be upgraded to a next level within a maximum of 24 hours.
3.1.3. Maintaining condition: At the end of a 365-day membership period starting from the date of first purchase or the most recent upgrade, the new tier will be assessed based on the Customers’ spend as follows:
a) If Customers reach the threshold to maintain the current tier, it will be renewed;
b) If Customers cannot reach the threshold, a new tier will be granted corresponding to the Customers’ spend.
3.2. ELIGIBLE PURCHASES
Customers’ purchases are considered eligible when the following conditions are met:
a) Purchases made at stores or e-commerce websites of Tam Son’s officially distributed brands.
b) Purchases attached with the Customer accounts (Customers provide their phone number when purchasing at stores or log in e-commerce websites when purchasing online);
c) Purchases made without requiring a tax refund invoice;
d) Purchases are not returned or canceled;
e) Purchases show no signs of fraud.
4. MEMBERSHIP PRIVILEGES
4.1. Each membership tier has different benefits including gifts or coupons depending on the Program’s policy, specifically:
| Benefits | Details | Member | Silver | Gold | Diamond | Elite |
|---|---|---|---|---|---|---|
| Phiếu giảm giá dịp sinh nhật | Coupon giảm giá dành riêng cho khách hàng có sinh nhật | 10% | 15% | 5 triệu đồng | ||
| Quà tặng sinh nhật | Món quà đặc biệt và giá trị dành riêng cho khách hàng có sinh nhật | |||||
| Phiếu giảm giá dịp nâng hạng | Coupon giảm giá dành riêng cho khách hàng nâng hạng thành viên thành công | 10% | 15% | 5 triệu đồng | 5 triệu đồng | |
| Phiếu giảm giá dịp duy trì hạng | Coupon giảm giá dành riêng cho khách hàng duy trì hạng thành viên thành công | 10% | 15% | 5 triệu đồng | 5 triệu đồng | |
| Ưu đãi từ Tập đoàn Openasia | Ưu đãi đến từ các công ty thuộc Ttập đoàn OpenasiaOpenasia | |||||
| Ưu đãi từ đối tác | Ưu đãi đến từ các đối tác chiến lược của Tam Sơn | |||||
| Ưu đãi giảm giá nhóm thương hiệu Premium | Ưu đãi giảm giá đối với sản phẩm nguyên giá tại các thương hiệu nhóm thương hiệu Premium | 5% | 10% | 10% | 10% | |
| Tham gia sự kiện độc quyền | Lời mời trải nghiệm các sự kiện riêng tư độc quyền | |||||
| Ưu đãi giảm giá nhóm thương hiệu Luxury | Ưu đãi giảm giá đối với sản phẩm nguyên giá tại các thương hiệu nhóm thương hiệu Luxury | 5% | 10% | 10% | ||
| Ưu tiên mua sắm | Ưu tiên mua trước sản phẩm mới hoặc sản phẩm giới hạn | |||||
| Ưu tiên phục vụ | Dịch vụ & trải nghiệm ưu tiên mỗi khi tới cửa hàng | |||||
| Quà tặng dịp đặc biệt | Quà tặng vào các dịp đặc biệt |
- Coupons are sent to Customers via SMS or email provided by Customers. Coupons are applied with terms and conditions.
- Premium brand group: BOSS, Kenzo, HUGO, Lancel, Sandro, Maje, Alessi, Marc Jacobs, Hanoia, Longchamp, Acme de la vie, Okaidi – Obaibi, Lexon, Diptyque
- Luxury brand group: Bottega Veneta, Saint Laurent, Rimowa, Bang & Olufsen, Lalique, Bernardaud, Christofle
4.2. Offers are not redeemable for cash and non-transferable.
5. OTHER INFORMATION
5.1. Customers confirm that all personal information provided to Tam Son to join the Program is valid. Tam Son will not be responsible for resolving any complaints about Customers not receiving benefits from the Program due to invalid information.
5.2. Customers authorize Tam Son to use personal information for data analysis and communication purposes by direct mail, email, phone call, or SMS to update promotions and/or new loyalty program-related changes.
5.3. If you have any questions or need assistance, please email [email protected].
5.4. Other terms and conditions of the Program, including but not limited to privacy, use of services, copyright and intellectual property rights, limitation of liability, governing law and dispute resolution, Collect and storing Customer information…. implemented in accordance with the Terms & Conditions of using the website and the Privacy Policy posted on the website of Tam Son and in accordance with the laws of Vietnam.
