ELITE CLUB FAQ 1

ELITE CLUB FAQ

Memberships, Tiers & Perks

Tam Son Elite Club is our loyalty program. As a Tam Son Elite Club member, every item you buy takes you a step closer to unlocking benefits and exclusive new rewards from Tam Son as well as OpenAsia Group Subsidiaries.

Tam Son Elite Club is available to our customers who are at least 18 years of age or older.

(Employees of Tam Son International Company Ltd/ OpenAsia Group are eligible to participate in the program. Individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits.)

Based on your annual spend, we will place you in one of our five tiers: Member, Silver, Gold, Diamond, Elite.

After making your first purchase, you'll be automatically registered in the loyalty program and your first tier will be determined by the value of your first order.

Going forward, your tier is determined by your spending during the membership cycle (365 days). Throughout your cycle, your membership will be automatically upgraded whenever your spending reaches new tier threshold. Discover the Tam Son Elite Club tiers.

Rewards are exclusive privileges for Tam Son Elite Club members. A specific set of privileges is given at each tier. The higher your tier, the more rewards you receive. Compare our rewards here.

Once you meet the next tier's spending, you'll be upgraded immediately after making a qualified purchase. Here are Tam Son Elite Club tier thresholds.

You can see your progress by logging into your account or inquiring any of our stores. When you are about to change or retain your tier, we'll update you through e-mail/SMS so make sure you're subscribed to our e-mail and check your notifications.

Unless you're upgraded, you'll stay in your tier for 365 days.

If you meet the spend threshold for your tier, your rewards will be extended for another 12 months. If you exceed the spend threshold, we'll upgrade you to the next tier. See our tier thresholds.

You'll move down to a lower tier where your spending meets its threshold. See our Tam Son Elite Club tier thresholds.

Other Information

By becoming a Tam Son Elite Club member, you agree that you have read, understood and agree to be bound by the program Terms & Conditions and by the terms of our Privacy Policy, our website Terms & Conditions (link) and by any changes or modifications we may make.

You can update your information by logging into your account on Tamsonvn.com or by informing staff in one of our stores.

Yes. Tam Son has implemented reasonable safeguards to help protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

For more information please view our Privacy Policy.

We use Vietnamese Dong (VND).

Yes. To opt-out of our loyalty program, please contact Customer Service at crm@tamsonfashion.com. Please note that when you decide to opt out, you can no longer enjoy any benefit provided by Tam Son Elite Club program.