TERMS & CONDITIONS
THE LOYALTY PROGRAM “TAM SON ELITE CLUB”
Effective date: 15 November 2022
1. INTRODUCTION
1.1. The loyalty program “Tam Son Elite Club” (“Program”) is operated by Tam Son International Joint Stock Company (hereinafter referred to as “Tam Son”) with the purpose of showing gratitude and giving members exclusive privileges from Tam Son, Openasia Group (Openasia Joint Stock Company and its subsidiaries and affiliates), as well as Tam Son’s strategic partners.
1.2. As members of Tam Son Elite Club, Customers commit to read, understand and agree to be bound by the Terms & Conditions of the loyalty program, the terms of Privacy Policy and the Terms & Conditions of Tam Son’s website.
1.3. Tam Son reserves the right to adjust the Terms and Conditions of the Program from time to time. The amendments take an immediate effect and will be informed on the website www.tamsonvn.com. It is suggested that Customers regularly check the Terms and Conditions for the latest updates. That Customers are still members after the Terms and Conditions are updated constitutes acceptance to be bound by the amended Terms and Conditions.
2. CONDITIONS FOR PARTICIPATION
2.1. Membership in the Program is available to any individual of adult age group who:
a) provides valid and accurate personal information, including Name, Gender, Nationality, Date of Birth, Phone number, Email and Address;
b) makes a purchase at stores or e-commerce websites of Tam Son’s officially distributed brands. Any purchases made via e-commerce sites managed by third parties, including but not limited to Shopee, Lazada, Tiki, etc. is considered ineligible.
2.2. Customers agree and commit not to impersonate any other individuals or entities or supply false or misleading information about the Customers’ relationship with other individuals or entities.
2.3. Tam Son’s business partners, suppliers, and employees as well as Openasia Group are ineligible for the membership and will not be entitled to member benefits.
3. MEMBERSHIP TIER
Tam Son Elite Club has 5 tiers including Member, Silver, Gold, Diamond and Elite. As outlined in clause 3.2, the membership tier is determined based on the total spend of qualified Customers within a 365-day membership period. The first period starts from the date Customers join the Program and the subsequent periods start after the end date of the previous periods.
3.1. UPGRADING & MAINTAINING CONDITION
3.1.1. As outlined in clause 2.1, any Customer who is eligible and agrees to join the Program becomes a member with the membership tier assessed as below:
| Member | Silver | Gold | Diamond | Elite | |
|---|---|---|---|---|---|
| Upgrading condition | Not applied | 120 million VND | 350 million VND | 2 billion VND | 12 billion VND |
| Maintaining condition | Not applied | 85 million VND | 250 million VND | 1.5 billion VND | 8.5 billion VND |
3.1.2. Upgrading condition: Whenever the Customers’ spend within 365 days reaches a new threshold, the membership tier will automatically be upgraded to a next level within a maximum of 24 hours.
3.1.3. Maintaining condition: At the end of a 365-day membership period starting from the date of first purchase or the most recent upgrade, the new tier will be assessed based on the Customers’ spend as follows:
a) If Customers reach the threshold to maintain the current tier, it will be renewed;
b) If Customers cannot reach the threshold, a new tier will be granted corresponding to the Customers’ spend.
3.2. ELIGIBLE PURCHASES
Customers’ purchases are considered eligible when the following conditions are met:
a) Purchases made at stores or e-commerce websites of Tam Son’s officially distributed brands.
b) Purchases attached with the Customer accounts (Customers provide their phone number when purchasing at stores or log in e-commerce websites when purchasing online);
c) Purchases made without requiring a tax refund invoice;
d) Purchases are not returned or canceled;
e) Purchases show no signs of fraud.
4. MEMBERSHIP PRIVILEGES
4.1. Each membership tier has different benefits including gifts or coupons depending on the Program’s policy, specifically:
| Benefits | Details | Member | Silver | Gold | Diamond | Elite |
|---|---|---|---|---|---|---|
| Birthday Coupon | Coupons for Customers with birthdays | 10% | 15% | 5 million VND | ||
| Birthday Gift | Special gifts for Customers with birthdays | |||||
| Upgrading Offer | Coupons for Customers whose the membership is successfully upgraded to a next level | 10% | 15% | VND 5 million | VND 5 million | |
| Maintaining Offer | Coupons for Customers whose the membership is maintained | 10% | 15% | VND 5 million | VND 5 million | |
| Offers from Openasia Group | Offers from companies under Openasia Group | |||||
| Incentives from partners | Offers from Tam Son’s strategic partners | |||||
| Premium Offers | Discounts applied at Premium brands | 5% | 10% | 10% | 10% | |
| Private Event | Invitation to private events | |||||
| Luxury Offer | Discounts applied at Luxury brands | 5% | 10% | 10% | ||
| Shopping Privilege | Get priority access to new collections or limited editions | |||||
| Prioritized Services | Get special treatments at stores | |||||
| Special Occasion Gifts | Exclusive gifts for special occasions such as Lunar New Year |
- Coupons are sent to Customers via SMS or email provided by Customers. Coupons are applied with terms and conditions.
- Premium brand group: Bang & Olufsen, Tory Burch, Kenzo, Maison Kitsuné, BOSS, HUGO, Lancel, Marc Jacobs, Longchamp, Sandro, Maje, FairLiar, acmé de la vie, Okaidi-Obaibi, Diptyque, Devialet, Alessi, Hanoia
- Luxury brand group: Bottega Veneta, Loewe, Rimowa, Lalique, Bernardaud, Christofle
4.2. Offers are not redeemable for cash and non-transferable.
5. OTHER INFORMATION
5.1. Customers confirm that all personal information provided to Tam Son to join the Program is valid. Tam Son will not be responsible for resolving any complaints about Customers not receiving benefits from the Program due to invalid information.
5.2. Customers authorize Tam Son to use personal information for data analysis and communication purposes by direct mail, email, phone call, or SMS to update promotions and/or new loyalty program-related changes.
5.3. If you have any questions or need assistance, please email [email protected].
5.4. Other terms and conditions of the Program, including but not limited to privacy, use of services, copyright and intellectual property rights, limitation of liability, governing law and dispute resolution, data collection are implemented in accordance with the Terms & Conditions of using the website, the Privacy Policy stated on Tam Son website and the law of Vietnam.
