A. GENERAL PROVISIONS

Customers who purchase from official distribution channels operated by Tam Son International JSC (“Tam Son”) are subject to warranty coverage under the terms and conditions of the Brand Partners and Vietnamese laws. Provisions regarding the warranty period and conditions are specified in and bound to the warranty policy of each Brand Partner.

In case your product needs to be repaired or serviced, please drop it off at a Tam Son store of the relevant Brand Partner and present the purchase invoice and warranty slip (if any), or contact Tam Son Customer Service with the contact information below for further assistance at the earliest possible time.

Hotline: (+84) 962 806 664 (9:00AM to 5:00PM Monday to Friday except public holidays)
Email: [email protected]

B. WARRANTY CONDITIONS

1. The Products are covered by the warranty if all of the following conditions are satisfied:

(i) Any problems with the product that result from manufacturing defect(s);
(ii) The warranty period is not expired;
(iii) Customer presents proof of purchase (purchase invoice or electronic invoice) or warranty slip (if any) issued by Tam Son; and
(iv) Other warranty conditions (if any) are met under the warranty policy of the Brand Partner for each product line and/or specific product.

2. The Products are not covered by the warranty in the following cases:

(i) Conditions specified in (1) are not fully satisfied;
(ii) Any damage due to misuse, negligence, accident or the use of the Products in an improper manner;
(iii) Any damage due to external events, including but not limited to weather conditions, fire, flood,… ;
(iv) The products which have been subject to repair and/or alteration by any third party other than the official service provider or authorized Service Center of the Brand Partner;
(v) Any wear and tear from normal usage, age or special material(s) of the product, following the warranty terms and conditions of the Brand Partner.

Customers are encouraged to inform and/or hand over the product to Tam Son, on a case-by-case basis, which is then forwarded to the Brand Partner’s official Service Center on your behalf to assess and confirm on the scope of warranty.

3. Warranty period

Warranty period is subject to the Brand Partner’s policy for each product line. Unless specified otherwise by the Brand Partner’s policy, warranty period starts from the purchase date on the purchase invoice or the electronic warranty activation date of each product of the Brand Partner.

C. WARRANTY PROCEDURES

Step 1: Upon receiving your product and information, Tam Son will then issue the warranty receipt slip.

Step 2: Tam Son submits the provided information to the Brand Partner Service Center for assessment and confirmation on the scope of the warranty, expected implementation time and costs for repair or services (if any).

Step 3: Upon receiving feedback from Service Center, Tam Son will send you reconfirmation on any repair or services required for the product. Customers reserve the right to accept or refuse repair or services recommendations from the Service Center. Please note that the implementation of servicing or repairing your product may incur costs, on a case-by-case basis, by the decisions of the Service Center.

Step 4: Upon receiving confirmation from customer for repair or services, Tam Son implements the warranty procedure under guidance from Service Center; ships and hands over the warranted product to the customer.

* Tam Son’s sales and customer service staff are responsible for the advisory and assistance to and receiving of any and all warranty requests from customers, in accordance with the latest Warranty Implementation Procedure issued by Tam Son International JSC.

* For more information and inquiry, please contact Tam Son for further assistance.