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ANNOUNCEMENT:

MORE FLEXIBLE TIME FOR YOUR SHOPPING CHOICES

For full-priced products: you now have up to 30 days to exchange your item (for another product of equal or higher value) from the date stated on the receipt, giving you greater peace of mind while shopping.

Discounted products are also eligible for size exchanges (same product) within 03 days from the date stated on the receipt, so you can enjoy a seamless sale season.

*Applicable for in-store purchases
within the Fashion category (excluding Hermès).
Terms & Conditions apply.

WARRANTY POLICY

PRODUCT RETURN & EXCHANGE POLICY
Hermès
  1. Purchased merchandise is non-refundable unless found to be defective at the time of purchase.
  2. Purchased merchandise can only be exchanged once within 30 days from the date of invoice.
  3. All merchandise returned for exchange must be in perfect saleable condition with all identification tags, box, accessories still attached, gifts (if received), and any special packaging together with an appropriate proof of purchase from authorized retail stores distributed by Tam Son International Joint Stock Company in Vietnam.
  4. Merchandise that has been worn, used, altered, or damaged will not be accepted for exchange. We reserve the right to refuse exchanges of any merchandise that does not meet the exchange policy.
  5. Exchange will only be made for items of equivalent or higher value. Customers will need to pay the price difference if any. If the customer cannot find a substitute product at the time of the exchange request, the value of the item will be converted into a Credit Note, valid for use within three (3) months from the date of exchange. The value of the Credit Note can only be used in a single transaction. After this period, the value of the Credit Note will not be refunded.
  6. This exchange policy does not apply to any sales items, personalized, specially ordered, or made-to-measure items, furniture, watches, jewellery, perfume, lotion, underwear, and swimwear.
  7. VAT invoices can only be issued on the date of purchase.
  8. This exchange policy does not apply to tax-refunded items.
  9. The exchange policy is only applicable for purchases made at stores operated by Tam Son Company – the exclusive authorized distributor of Hermès in Vietnam.
Tam Son reserves the right to make the final decision regarding product exchanges.

Applicable for Bottega Veneta, Loewe, Lancel Tory Burch, Boss, Kenzo, Longchamp, Maison Kitsuné, Hugo, Marc Jacobs, Sandro, Maje, Fairliar, Acmé De La Vie, Okaïdi-Obaïbi and other brands identified in this group.

  1. Purchased merchandise is non-refundable.
  2. Full-price merchandise can only be exchanged once within 30 days from the date of invoice.
  3. Discounted merchandise may be exchanged for a different size (if available), once within 3 days from the date stated on the invoice.
  4. All merchandise returned for exchange must be in perfect saleable condition with all identification tags, original accessories (including tissue paper), the original invoice issued by an official Tam Son retail store in Vietnam, warranty card, shopping bag, box, and any accompanying gifts (if applicable).
  5. Products that have been used, altered, or damaged will not be accepted for exchange. We reserve the right to refuse exchanges if the product does not meet the exchange policy conditions or was not purchased from an official Tam Son retail store in Vietnam.
  6. Exchanges are only accepted for items of equivalent or higher value.
  7. This exchange policy does not apply to custom-made orders, sunglasses, jewellery, swimwear, cosmetics, perfumes, body lotions, shower gels, essential oils, candles, and nail polish products.
  8. For ready-to-wear items, exchanges are only accepted for current-season merchandise that is still available in-store.
  9. VAT invoices can only be issued on the date of purchase.
  10. This policy does not apply to tax-refunded items.
Tam Son reserves the right to make the final decision regarding product exchanges.

Applicable for Chaumet

  1. Purchased products are not eligible for exchange or return.
  2. Customers must carefully inspect the product prior to completing payment and confirm that the product is in undamaged condition at the time of purchase.
  3. Your watch comes with an International Warranty valid for two (02) years from the date of purchase, covering manufacturing defects.
  4. For warranty services, customers must present the original purchase invoice and warranty card together with the product.
  5. Warranty service is only applicable for products purchased from official stores operated by Tam Sơn International Joint Stock Company in Vietnam.
  6. Tam Sơn reserves the right to assess the condition of the product to determine warranty eligibility.
  7. VAT invoices are only issued on the date of purchase.
 

Applicable for Chopard

  1. Purchased products are not eligible for exchange or return.
  2. Customers must carefully inspect the product prior to completing payment and confirm that the product is in undamaged condition at the time of purchase.
  3. All Chopard watches and jewellery are covered by an International Warranty valid for five (05) years from the date of purchase, applicable to manufacturing defects only.
  4. The Brand’s International Warranty is valid exclusively for products purchased through official authorized stores in Vietnam.
  5. The condition of the product shall be subject to evaluation and determination by the Brand.
  6. Customers must present the intact purchase invoice and warranty card together with the product for warranty services.
  7. VAT invoices are only issued on the date of purchase.
 

Applicable for Patek Philippe

  1. Purchased products are not eligible for exchange or return.
  2. Customers must carefully inspect the product prior to completing payment and confirm that the product is in undamaged condition at the time of purchase.
  3. Your watch comes with an International Warranty valid for five (05) years from the date of purchase, covering manufacturing defects.
  4. The brand’s International Warranty policy applies only to products purchased through Tam Sơn’s authorized stores.
  5. Tam Sơn reserves the right to assess and determine the condition of the product.
  6. For warranty services, customers must present the original purchase invoice and warranty card together with the product.
  7. Warranty service is only applicable for products purchased from official stores operated by Tam Sơn International Joint Stock Company in Vietnam.
  8. VAT invoices are only issued on the date of purchase.
 

Applicable for Piaget, Jaeger-LeCoultre

  1. Purchased products are not eligible for exchange or return.
  2. Customers must carefully inspect the product prior to completing payment and confirm that the product is in undamaged condition at the time of purchase.
  3. Your watch comes with an International Warranty valid for eight (08) years from the date of purchase, covering manufacturing defects.
  4. The brand’s International Warranty policy applies only to products purchased through Tam Sơn’s authorized stores.
  5. Tam Sơn reserves the right to assess and determine the condition of the product.
  6. For warranty services, customers must present the original purchase invoice and warranty card together with the product.
  7. Warranty service is only applicable for products purchased from official stores operated by Tam Sơn International Joint Stock Company in Vietnam.
  8. VAT invoices are only issued on the date of purchase.

Applicable to brands: Hanoia and Rimowa

  1. Purchased merchandise is non-refundable.
  2. Purchased merchandise can only be exchanged one-for-one if there is a manufacturer’s defect and within 14 days of the date of invoice.
  3. We only exchange for items of equivalent or higher value.
  4. The exchange policy does not apply to personalized items, special orders, made-to-measure products, sale items, makeup, perfume, skincare, or home fragrance products.
  5. For gift purchases that may require exchange, please inform our staff in advance.
  6. All items returned for exchange must be in perfect saleable condition with all identification tags, box, accessories still attached, gift (if applicable), or any special packaging together with a valid proof of purchase from authorized retail stores distributed by Tam Son International Joint Stock Company in Vietnam.
  7. This exchange policy does not apply to any damage caused by mishandling or improper use by the customer (including damage from fire, electrical faults, water, or breakage) or from external, uncontrollable factors such as natural disasters or epidemics.
  8. We reserve the right to determine the condition of any product requested for exchange.
  9. VAT invoices can only be issued on the date of purchase.
  10. This exchange policy does not apply to tax-refunded items.
 

Applicable to brands under Tam Sơn Living, including Lalique, Bernardaud, and Christofle

  1. Purchased merchandise is non-refundable.
  2. Purchased merchandise can only be exchanged one-for-one if there is a manufacturer’s defect and within 14 days of the date of invoice.
  3. We only exchange for items of equivalent or higher value.
  4. The exchange policy does not apply to personalized items, special orders, made-to-measure products, sale items, makeup, perfume, skincare, or home fragrance products.
  5. For gift purchases that may need to be exchanged, please inform our staff in advance.
  6. All merchandise returned for exchange must be in perfect saleable condition with all identification tags, box, accessories still attached, gift (if applicable), or special packaging together with an appropriate proof of purchase from authorized retail stores distributed by Tam Son International Joint Stock Company in Vietnam.
  7. The exchange policy does not apply to any damage resulting from mishandling or improper use by the customer (including, but not limited to, damage caused by impact, fire, electrical malfunction, or contact with water), or from external factors beyond control, such as natural disasters, epidemics, or similar events.
  8. We reserve the right to determine the condition of any product requested for exchange.
  9. VAT invoices can only be issued on the date of purchase.
  10. This exchange policy does not apply to tax-refunded items.

Applicable to Hermès Beauty and Diptyque

  1. Purchased merchandise is non-returnable.
  2. Purchased merchandise can only be exchanged once within 14 days from the date of invoice and only applies to candle accessories and decorative products.
  3. All merchandise returned for exchange must be in perfect saleable condition with all identification tags, box, accessories still attached, gifts (if applicable), and special packaging intact, accompanied by a valid proof of purchase from an authorized retail store operated by Tam Son International Joint Stock Company in Vietnam.
  4. Products that have been used, altered, or damaged will not be eligible for exchange. We reserve the right to refuse exchanges if products are found not to meet the exchange policy conditions or if they were not purchased from official stores operated by Tam Son International Joint Stock Company in Vietnam.
  5. We only accept exchanges for items of equal or higher value.
  6. This exchange policy does not apply to made-to-order items, discounted products, cosmetics, perfumes, body care, bath products, essential oils, candles, and nail polish products.
  7. VAT invoices can only be issued on the date of purchase.
  8. This exchange policy does not apply to tax-refunded items.
PRODUCT WARRANTY & REPAIR POLICY
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1.1. Warranty and Repair Process

  • Step 1: Upon receiving the customer’s information and product, Tam Sơn will issue a receipt acknowledging the warranty or repair request.
  • Step 2: Tam Sơn will consolidate the information and send the product to the authorized service center for assessment and confirmation of the warranty/repair scope, estimated turnaround time, and any potential costs (if applicable).
  • Step 3: Once feedback is received from the service center, Tam Sơn will inform the customer of the confirmed warranty or repair status. The customer may choose to accept or decline the proposed service. Please note: Repairs may be chargeable depending on the specific case as determined by the service center.
  • Step 4: Upon customer approval of the warranty/repair, Tam Sơn will proceed with the service according to the service center’s instructions and return the repaired or warranted product to the customer.
 

Tam Sơn sales staff/customer service staff are responsible for consulting, assisting, and receiving all customer warranty and repair requests according to the coordination process issued periodically by Tam Sơn International Joint Stock Company.
For more details or assistance, please contact Tam Sơn directly.

1.2. Warranty and Repair Policy for Fashion and Accessories

  1. Warranty period:
    • Within six (06) months from the date stated on the invoice.
  2. Conditions for free repair service:
    • Applies to leather goods, footwear, and handbags.
    • Product has a technical defect caused by the manufacturer.
    • Product remains within the warranty period.
    • A valid purchase invoice or Tam Sơn e-invoice must be presented.
    • Warranty applies only to products purchased from official stores operated by Tam Son International Joint Stock Company in Vietnam.
    • Product must be fully priced or discounted by no more than 20%.
  3. Cases where warranty is not applicable and the customer is responsible for repair costs:
    • The product does not meet one or more of the above warranty conditions.
    • Defects caused by customer misuse, improper care, poor maintenance, or natural wear and tear (e.g., scratches, worn soles, melting, or discoloration due to moisture exposure).
    • Products previously repaired by non-authorized service providers or without brand authorization are excluded from warranty coverage.
    • Repair costs will be determined depending on the nature of the defect in each case.
 

(*) Tam Sơn (Store Manager) has the authority to assess and evaluate the product’s condition before implementing an exchange or warranty policy. We reserve the right to determine the eligibility of any product submitted for warranty service.

1.3 Warranty and Repair Policy for Watches

Hermès watches are covered by a warranty of five (05) years (applicable to products purchased from January 1, 2019). According to Hermès’ Watch Warranty Policy (as stated in the Warranty Certificate provided with the Product), all services carried out on the Customer’s Product, including replaced parts and batteries, are covered by a warranty of two (02) years from the date stated on the Warranty Certificate. The warranty applies solely to the components and services performed by us on the Customer’s Product.

Any damage and/or defect claimed under this Warranty must be inspected and confirmed either by us or by an authorized service center. The Warranty does not cover ordinary wear and tear, nor any damage resulting from accidents, negligence, or improper use. Any repairs not carried out at an official Hermès service center or without Hermès’ authorization/approval are excluded from coverage and will void the global warranty of the Product.

1.4 Warranty and Repair Policy for Home Furniture

  1. Warranty period:
    • Products are covered by a one (01) year warranty from the date of delivery, covering defects in materials and craftsmanship.
  2. Conditions for free repair service:
    • Product remains within the warranty period.
    • A valid purchase invoice or Tam Sơn e-invoice must be presented.
    • Warranty applies only to products purchased from official stores operated by Tam Son International Joint Stock Company in Vietnam.
  3. Repair return timeline:
    • Customers will be informed of the estimated repair timeline which may vary depending on the specific service required for the product.
    • Customers will be notified as soon as the Product is ready for collection. Collection must take place during business hours at the store where the service request was submitted.
    • Upon collection, Customers may inspect their Product and provide feedback on its condition, particularly in the event of visible defects.
    • Responsibility for the product transfers to the customer immediately upon collection.
    • Customers have two (02) years from the date of notification to collect their Product. We will attempt to contact the Customer by phone and/or email, using the contact details provided at the time of request, three (03) months prior to the expiration of this two-year period.
    • If the product is not collected within the stipulated period, Tam Sơn reserves the right to consider it unclaimed and proceed with disposal at its discretion, without any obligation for reimbursement, liability, or compensation.
 

(*) Tam Sơn reserves the right to determine the most appropriate repair location for the Customer’s Product (including repair facilities in France). Any intervention on a used Product does not render the Product “new.” Repairs will only be confirmed if the Product is an authentic Hermès item purchased through Tam Sơn’s authorized retail stores. If the Product is deemed irreparable, Tam Sơn will notify the Customer and discontinue the requested service.

2.1. Warranty and Repair Process

  • Step 1: Upon receiving the customer’s information and product, Tam Sơn will issue a receipt acknowledging the warranty or repair request.
  • Step 2: Tam Sơn will consolidate the information and send the product to the authorized service center for assessment and confirmation of the warranty/repair scope, estimated turnaround time, and any potential costs (if applicable).
  • Step 3: Once feedback is received from the service center, Tam Sơn will inform the customer of the confirmed warranty or repair status. The customer may choose to accept or decline the proposed service.
    Please note: Repairs may be chargeable depending on the specific case as determined by the service center.
  • Step 4: Upon customer approval of the warranty/repair, Tam Sơn will proceed with the service according to the service center’s instructions and return the repaired or warranted product to the customer.

Tam Sơn sales staff/customer service staff are responsible for consulting, assisting, and receiving all customer warranty and repair requests according to the coordination process issued periodically by Tam Sơn International Joint Stock Company.

For more details or assistance, please contact Tam Sơn directly.

2.2. Warranty and Repair Policy

Applicable for Bottega Veneta, Lancel, Tory Burch, Boss, Kenzo, Longchamp, Maison Kitsuné, Hugo, Marc Jacobs, Sandro, Maje, Fairliar, Acmé De La Vie, and other brands within this group.

  1. Warranty period:
    • Within 6 months from the date stated on the purchase invoice.
  2. Conditions for free repair service:
    • Applies to leather goods, footwear, and handbags.
    • Product has a technical defect caused by the manufacturer.
    • Product remains within the warranty period.
    • A valid purchase invoice or Tam Sơn e-invoice must be presented.
    • Warranty applies only to products purchased from official stores operated by Tam Son International Joint Stock Company in Vietnam.
    • Product must be fully priced or discounted by no more than 20%.
  3. Cases where warranty is not applicable and the customer is responsible for repair costs:
    • The product does not meet one or more of the above warranty conditions.
    • Defects caused by customer misuse, improper care, poor maintenance, or natural wear and tear (e.g., scratches, worn soles, melting, or discoloration due to moisture exposure).
    • Products previously repaired by non-authorized service providers or without brand authorization are excluded from warranty coverage.
    • Repair costs will be determined depending on the nature of the defect in each case.
 

(*) Tam Sơn (Store Manager) has the authority to assess and evaluate the product’s condition before implementing an exchange or warranty policy. We reserve the right to determine the eligibility of any product submitted for warranty service.

2.3. Warranty and Repair Policy for Loewe

  1. Warranty period:
    • Within 24 months from the date indicated on the purchase invoice.
  2. Conditions for free repair service:
    • Applies to all Loewe products.
    • Product has a technical defect caused by the manufacturer.
    • Product remains within the warranty period.
    • A valid purchase invoice or Tam Sơn e-invoice must be presented.
    • Warranty applies only to products purchased from official stores operated by Tam Son International Joint Stock Company in Vietnam.
  3. Cases where warranty is not applicable and the customer is responsible for repair costs:
    • The product does not meet one or more of the above warranty conditions.
    • Defects caused by customer misuse, improper care, poor maintenance, or natural wear and tear (e.g., scratches, worn soles, melting, or discoloration due to moisture exposure).
    • Products previously repaired by non-authorized service providers or without brand authorization are excluded from warranty coverage.
    • Repair costs will be determined depending on the nature of the defect in each case.
 

(*) Tam Sơn (Store Manager) has the authority to assess and evaluate the product’s condition before implementing an exchange or warranty policy. We reserve the right to determine the eligibility of any product submitted for warranty service.

3.1 Warranty and Repair Process

  • Step 1: Upon receiving the customer’s information and product, Tam Sơn will issue a receipt for the warranty request.
  • Step 2: Tam Sơn consolidates the information and sends it to the authorized service center for assessment and confirmation regarding the scope of warranty/repair, estimated time, and potential costs (if any).
  • Step 3: Once receiving feedback from the service center, Tam Sơn will inform the customer of the confirmed warranty or repair status. Customers have the right to accept or decline the proposed warranty or repair.
    Please note: Repairs may be chargeable depending on the specific case as determined by the service center.
  • Step 4: Upon customer approval of the warranty/repair, Tam Sơn will proceed with the service according to the service center’s instructions and return the repaired or warranted product to the customer.


Tam Sơn sales staff/customer service staff are responsible for consulting, assisting, and receiving all customer warranty and repair requests according to the coordination process issued periodically by Tam Sơn International Joint Stock Company.

For more details or assistance, please contact Tam Sơn directly.

3.2 Warranty and Repair Policy

  1. Warranty period:
    • PATEK PHILIPPE: Watches are covered internationally for five (05) years.
    • CHOPARD: Watches are covered internationally for five (05) years.
    • PIAGET: Watches are covered for eight (08) years.
    • JAEGER-LECOULTRE: Watches are covered for eight (08) years.
    • CHAUMET: Watches are covered internationally for two (02) years. Jewellery is not covered by warranty.

    Note: Upon expiration of the warranty period, all repairs shall be subject to service charges in accordance with each brand’s policy.

  2. Warranty scope:
    • PATEK PHILIPPE, CHOPARD, PIAGET, JAEGER-LECOULTRE, and CHAUMET provide warranty coverage exclusively for manufacturing and material defects.
    • Such defects must be inspected and confirmed by the technical teams at the authorized service centers of each brand.
  3. Warranty conditions:
    • The product must still be within the warranty period.
    • A valid purchase invoice containing full details and a warranty certificate (*) must be presented. The invoice must not be damaged, altered, or tampered with.
    • (*) A valid warranty certificate must include the date of purchase, an authorized retailer’s stamp, and the signature of the authorized dealer or retailer of PATEK PHILIPPE, CHOPARD, PIAGET, JAEGER-LECOULTRE, or CHAUMET. Any modification or alteration of the certificate will render it void.
  4. Exclusions from warranty:
    • Products without a valid purchase invoice or warranty certificate.
    • Damage caused by theft, fire, or circumstances beyond the brand’s control.
    • Defects or damage caused by misuse, negligence, accidents, improper handling, or overuse (e.g., impact, dents, broken cases or crystals, etc.) and alterations, tampering, disassembly, or repairs carried out by unauthorized service centers.
    • Straps or bracelets made of non-metal materials (e.g., leather, synthetic rubber, polymer, etc.).
    • Non-metallic watch straps, including those made of leather, synthetic rubber, polymer, etc.
    • Watches with erased, altered, or illegible serial numbers or other identification marks.
    • Products that have been used improperly or have not been properly maintained and cleaned on a regular basis.
    • Damage caused by magnetic fields or climatic conditions.
    • Moisture or oxidation damage (in the case of non-water-resistant watches).
    • Normal wear and tear of parts.
    • Natural deterioration through regular use.
    • For water-resistant watches, warranty coverage applies only if water resistance is verified following each case opening by an authorized service center.

4.1 Warranty and Repair Process

Applicable to the following brands: Rimowa, Bang & Olufsen, Devialet, Tam Sơn Living.

  • Step 1: Upon receiving the customer’s information and product, Tam Sơn will issue a receipt for the warranty request.
  • Step 2: Tam Sơn consolidates the information and sends it to the authorized service center for assessment and confirmation regarding the scope of warranty/repair, estimated time, and potential costs (if any).
  • Step 3: Once receiving feedback from the service center, Tam Sơn will inform the customer of the confirmed warranty or repair status. Customers have the right to accept or decline the proposed warranty or repair.
    Please note: Repairs may be chargeable depending on the specific case as determined by the service center.
  • Step 4: Upon customer approval of the warranty/repair, Tam Sơn will proceed with the service according to the service center’s instructions and return the repaired or warranted product to the customer.
 

Tam Sơn sales staff/customer service staff are responsible for consulting, assisting, and receiving all customer warranty and repair requests according to the coordination process issued periodically by Tam Sơn International Joint Stock Company.

For more details or assistance, please contact Tam Sơn directly.

4.2 Warranty and Repair Policy of Hanoia

  1. Warranty period:
    • The warranty period is calculated from the date of purchase (based on the purchase invoice).
    • Home decoration items: 12 months; electronic accessories: 6 months.
    • Furniture: 24 months.
    • Jewelry: 6 months.
    • Clothing, accessories, cotton wax accessories, and travel goods: no warranty.
  2. Warranty conditions:
    • The product must still be within the warranty period.
    • A valid purchase invoice with full details, intact and untampered, must be presented.
  3. Warranty coverage:
    • Hanoia only provides warranty for products damaged due to manufacturing defects or material defects.
    • Home decoration items are covered for visible joint flaws, discoloration, oxidation of accessories, peeling of lacquer joints due to inadequate technical processing.
    • Jewelry items are covered for material oxidation, detached adhesive joints, and broken or loose accessory clasps.
  4. Cases not covered by warranty (repair costs covered by customer):
    • The product has no valid purchase invoice.
    • The product is outside the warranty period.
    • Discounted products purchased under Hanoia’s sales policy.
    • Scratches or damage caused during customer’s use.
    • Damage caused by improper use contrary to Hanoia’s instructions.
    • Products altered or repaired by non-Hanoia staff.
    • Damage caused by insects or animals.
    • Damage caused by events such as natural disasters, fire, earthquakes, etc.
    • Natural wear and tear during use.
 

4.3 Warranty and Repair Policy of Rimowa

  1. Warranty period:
    • The warranty period is calculated from the date of purchase (based on purchase invoices or online warranty registration information).
    • RIMOWA provides a lifetime warranty for suitcases purchased from July 25, 2022, onwards.
    • For suitcases purchased before July 25, 2022: 5 years warranty upon online registration or with invoice; otherwise, 2 years warranty applies.
    • All non-suitcase RIMOWA products are warranted for 2 years.
  2. Warranty conditions:
    • A valid purchase invoice with complete details, intact and untampered, or valid online warranty registration.
    • Product must still be within the warranty period (for purchases before July 25, 2022).
  3. Warranty coverage:
    • Applied according to the official global warranty policy.
    • Covers all defects affecting product functionality (applies to both suitcases and other products).
  4. Cases not covered by warranty:
    • No valid invoice or online warranty registration.
    • Superficial wear and tear, improper use, or overuse. (However, wheel wear that impacts on the functionality of the suitcase remains covered.)
 

4.4 Warranty and Repair Policy of Bang & Olufsen

  1. Warranty period:
    • The warranty period is calculated from the date of purchase (based on purchase invoices).
    • Warranty of 24–36 months applies to Bang & Olufsen products.
  2. Warranty conditions:
    • Product must be within warranty period.
    • Valid and intact purchase invoice.
    • Manufacturer’s warranty seal/serial number on the device must remain intact.
    • The product must be returned with its original packaging.
  3. Warranty coverage:
    • Bang & Olufsen warranty covers faults at the discretion of the brand, which may include repair, replacement of parts, or replacement with an equivalent product.
    • Replacement of limited or special edition products is subject to availability.
    • If repair or replacement is not possible, compensation will be based on the purchase value.
    • All repaired/replaced parts become the property of Bang & Olufsen.
  4. Cases not covered by warranty:
    • Damage due to misuse, incorrect or unauthorized installation, non-genuine repairs or modifications, or neglect (including but not limited to burned plasma/OLED screens, overdriven speakers).
    • Damage caused by the use of non-approved accessories.
    • Damage caused by lightning, fire, flood, poor ventilation, or other events beyond the control of Bang & Olufsen.
    • Products with serial numbers that have been tampered with, removed, or altered, or products with unauthorized software modifications.
    • Indirect or direct damage, or any related costs claimed under the Warranty, such as loss of use of Bang & Olufsen products or expenses incurred for renting replacement products.
    • Software and content provided by third parties or issues arising from modifications made by software providers.
    • Direct support for issues that can be resolved via online software updates. Customers are responsible for providing network connectivity for such updates.
    • Network/wireless connection issues caused by external factors that are only locally effective and do not impact functionality in other locations.
    • Wear-and-tear components (i.e., parts expected to be replaced regularly, including but not limited to batteries), as well as damage caused by overcharging.
    • Unreasonable costs or expenses related to modifications or demolition of the space in which the Bang & Olufsen product is installed during repair.
    • Screen cleaning costs resulting from external factors.
  5. Exclusions and limitations:
    • Bang & Olufsen is not liable for any loss or damage of data and/or media content during repair. Customers are strongly advised to back up all data before requesting a repair service.
    • The warranty becomes invalid if the serial number is removed, altered, or if there are unauthorized software modifications.
    • In countries where governments require specific versions of Bang & Olufsen products, this warranty will not apply if issues arise from using a non-compliant version.
    • The warranty applies only within the specified period. Bang & Olufsen is not liable for damages exceeding the product’s purchase price, nor for consequential damages such as data loss, time-wasting, lost business opportunities, or inability to use the product.
    • Bang & Olufsen disclaims any warranties regarding the quality, performance, or suitability of third-party software or devices used in conjunction with Bang & Olufsen products. Responsibility for such software or device lies solely with the user and the third-party provider.
    • No agent, distributor, or representative is authorized to modify or extend this Warranty or to make any binding commitments on behalf of Bang & Olufsen.
 

4.5 Warranty and Repair Policy of Devialet

  1. Warranty period:
    • Devialet products are covered by a limited warranty of 2 years from the purchase date (based on the sales invoice).
    • Customers with the Devialet Care package are covered for 5 years from the purchase date.
  2. Warranty conditions:
    • The product is within the warranty period.
    • A valid sales invoice is provided and is still intact.
    • The manufacturer’s warranty seal (serial number label) remains intact and undamaged.
    • The product is returned with its original box and packaging.
  3. Warranty scope:
    • During the warranty period, products with manufacturer’s defects will be either replaced or repaired free of charge.
  4. Repair timeline:
    • For replacement: minimum 5 weeks.
    • For repair: minimum 6 weeks.
    • Note: Replacement products may not exactly match the original design or color, especially for limited-edition items.
  5. Warranty exclusions:
    • No valid purchase invoice.
    • The warranty period has expired.
    • Damages caused by misuse, incorrect installation and/or unauthorized modifications, repairs, or improper adjustments.
    • Damages resulting from the use of non-approved accessories.
    • Damage caused by lightning, fire, flood, poor ventilation, or other events beyond the control of Devialet.
    • Products with serial numbers that have been removed, altered, or tampered with by unauthorized parties.
    • Natural wear and tear from use.
    • Repair costs will depend on the nature of the fault in each case.
    • For Phantom I & II products: user-caused faults are subject to be paid (specific costs to be confirmed with the manufacturer).
    • For other products: user-caused faults are covered under a paid one-to-one replacement (fees vary depending on the product).

(*) Tam Sơn (Store Manager) reserves the right to assess and evaluate the product condition before implementing replacement or warranty service. We retain the right to determine the warranty eligibility of any product.

4.6 Warranty and Repair Policy of Tam Sơn Living

  1. Warranty period:
    • Brands: Bernardaud / Christofle
    • Product lines:
      • Porcelain and tableware (Bernardaud)
      • Silver, silver-plated, stainless steel products, and table accessories (Christofle)
    • Warranty duration: 24 months from the date of purchase.
    • Support form: Repair, polishing, or replacement of products with manufacturing defects.
  2. Warranty conditions:
    • The defect arises from manufacturing or material faults that affect the product’s functionality or original aesthetics.
    • The product remains in its original condition and has not been affected by external factors (impact, breakage, temperature, chemicals, etc.).
    • The original purchase invoice or proof of authentic transaction must be presented.
    • If the defect is confirmed by the manufacturer, Tam Sơn will:
      • Conduct repair or polishing services (for Christofle products); or
      • Replace the defective item with an equivalent product (for Bernardaud products).
  3. Warranty coverage:
    • This warranty policy applies to Bernardaud and Christofle products officially distributed by Tam Sơn International Joint Stock Company, purchased through:
      • Tam Sơn’s official retail stores nationwide, or
      • Tam Sơn Vietnam’s official online sales channels (Front-Row).
    • This policy is valid within Vietnam and does not apply to products purchased abroad or through unauthorized distribution channels.
  4. Warranty exclusions:
    • The warranty period has expired.
    • The product has been used, altered, or damaged due to impact, breakage, heat, water, or chemical exposure.
    • Damage resulting from unauthorized repair, cleaning, or polishing.
    • Scratches, wear, fading, cuts, or deterioration due to normal use.
    • Personalized items (engraved, embossed, or custom-made).
    • Damage caused by storage in humid environments, high temperatures, or exposure to corrosive substances.
    • Failure to provide proof of purchase or authenticity from Tam Sơn.

Tam Sơn reserves the right to assess the product’s condition and determine the cause of the defect before approving any warranty claim.

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Tel: +84 24 39369757
Fax: +84 24 39369759

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